Our main priority is customer satisfaction, therefore, we do our absolute best to carefully pack the items ourselves to guarantee a safe delivery.
Unfortunately, we know that on some occasions in unforeseen circumstances, items get damaged during delivery. We are happy to offer replacements, refunds, discount codes or other reasonable agreed solutions to rectify the situation which will hopefully allow you to continue to enjoy shopping with us.
Customers have the right to contact us within 14 days from when the item/s is received.
Any request has to be dealt with in a strict case to case basis. We reserve the right to investigate the nature of damage of our item/s before approving any request.